1. Introduction

The privacy and security of our existing customers and future clients are of paramount importance. Mark Lohan Kitchens is fully committed to protecting the data you share with us. Our privacy policy below will explain how we process information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through use of our website and in the course of providing our services.

For the purposes of this policy, Mark Lohan Kitchens defines the term “client” as an entity with which Mark Lohan Kitchens has an established relationship, the term “potential client” as any individual who has contacted us for services and the term “Visitor” as an individual who visits our front-end website.

We implement and maintain appropriate technical, security and organisational measures to protect Personal Data against unauthorised or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

If you have any questions or concerns that are not adequately answered by the information provided here, or if you wish to have us amend or delete data we have on our system that relates to you personally, then you will find various ways to contact us in the ‘contact us’ section on our website.

This statement (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following statement carefully to understand our views and practices regarding your personal information and how we will treat it, including what type of information is collected and tracked on the Website, how the information is used, and with whom the information is shared. All of the ways in which you can communicate with us are contained in the contact us section.

Your Rights

We have a legal obligation to ensure that the personal information we have in our systems about you is kept accurate and up to date. Please assist us to comply with this obligation by informing us of any changes to your personal information.

For processing activities for which we rely on consent as a basis for processing your data, you have the right to withdraw your consent at any time.

You may also have the right to request access to, correction or deletion of your Personal Data, to restrict or object to certain processing, and, where applicable, to request the transfer of your Personal Data to another organisation. These rights are subject to certain conditions and exemptions under applicable data protection law.

For processing activities which are based on a statutory or contractual requirement, your ability to object to or restrict the processing may be limited where the processing is necessary to comply with a legal obligation or to perform a contract.

Subject Access Request

If you would like a copy of the data that we hold on file for you, or if you wish to have us amend, delete or restrict the use of the data we have on our system that relates to you personally, you have a legal right to submit what is referred to as a subject access request (‘SAR’).

You can send a SAR to:

info@mlk.ie

Mark Lohan Kitchens

Unit 16, Ballyboughan Business Park,

F42 RC85

Although, a SAR should, ideally, be submitted in writing, you will find all other methods of communicating with us detailed in the ‘contact us’ section at the end of this document. We will respond to a valid request without undue delay and, in any event, within one month of receipt. Where a request is particularly complex or where multiple requests have been made, this period may be extended by up to a further two months where permitted by law. If an extension is required, we will inform you within the first month and explain the reason for the delay. We reserve the right to request you to provide additional information in order to enable us to identify your personal data and/or to verify your identity.

You also have the right to lodge a complaint with the Data Protection Commission (DPC) if you believe that your Personal Data has not been processed in accordance with applicable data protection law.

 2. Collection and use

2.1 General

The following sections cover the specifics of each of the three groups from which data are collected.

2.2 Website Visitors

If you are a Visitor to our website and are not a ‘Client’ or a ‘potential client’ that has contacted us directly, then this section is relevant for you.

By visiting the Mark Lohan Kitchens website, your Personal Data may be collected and used as described herein. Any personal information which you volunteer to Mark Lohan Kitchens will be treated strictly in accordance with Irish Data Protection Law and with the EU General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018. If required by applicable law, we will seek your consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary. Where consent is required, you may withdraw your consent at any time. Refusing consent to non-essential cookies or similar technologies will not prevent you from using the Website, although some functionality may be affected. We reserve the right to modify this Privacy Notice at any time. Each time you use this website you shall be bound by the then current Privacy Notice and accordingly you should review the Privacy Notice each time you use this website.

Mark Lohan Kitchens may collect, record and analyse information of Visitors to its website.

We record your IP address and use cookies. Where applicable, we may add information collected by way of pageview activity. We collect and process any Personal Data that you volunteer to us in our website’s forms. If you provide us with your social media details, we may retrieve publicly available information about you from social media.

We collect and process any Personal Data that you volunteer to us in our website’s forms, which may include your name, email address, telephone number, address and details relating to your enquiry.

Mark Lohan Kitchens gathers data about visits to the website, including numbers of Visitors and visits, approximate location data, length of time spent on the site, pages clicked on or where Visitors have come from. We use Google Analytics for this purpose to learn how you and other users use our services and how well they perform. Where required, Google Analytics will only be used where you have provided consent through our cookie consent banner.

In addition to the above we also collect data such as details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access; If you contact us, we may keep a record of that correspondence.

2.2.1 Purpose and lawful basis for processing personal data

Mark Lohan Kitchens uses Personal Data to communicate with Visitors, respond to enquiries, provide information about our services and improve our website. Where applicable, we may also use data for marketing and advertising purposes where consent has been provided. We process Personal Data where necessary to provide our services, fulfil contractual or legal obligations, pursue our legitimate interests, or where we have your consent. Where we rely on consent, you may withdraw it at any time.

2.2.2 Sharing personal data

Mark Lohan Kitchens will not share your information with any third-parties other than as set out in this Policy.

We may share your information in the following circumstances:

• Service providers: We may need to share personal information with our service providers, such as where necessary to provide our services to you. These may include website, IT, analytics and marketing service providers. If there has been a breach of our Terms of Use, we may also share personal information with our legal advisors. All of our service providers will be obliged to keep your personal information safe and secure.
• Consent: We will share your information with a third party where you have allowed us to do so.
• Business Transfer: Where some or all of our company and/or its assets may potentially be or have been acquired, we may need to transfer your personal information to the new or prospective owners.
• Legal and safety: In certain instances, we may share information where we reasonably believe that it is necessary for legal reasons, to defend our legal rights, to enforce our Terms of Use or to protect our rights, property, users, customers or the safety of any person. For example, we may provide personal information where ordered by a court to do so.

Transfers of your Personal Information Abroad

The personal information we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, provision of support or other services.

It is important to be aware that the privacy protections in certain jurisdictions may not be equivalent to those in Europe. We only transfer your information outside the EEA where permitted by law and ensuring that it is subject to appropriate protections.

Where your Personal Data is transferred outside the EEA, we will ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.

2.2.3 Cookies

Cookies are small pieces of information sent by a website to a Visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. Some cookies are essential for the Website to operate, while other cookies, including analytics, preference and marketing cookies, will only be used where you have provided consent, where consent is required.

When you first visit the Website, you will be given the option to accept or reject non-essential cookies and manage your cookie preferences through our cookie consent banner. You can change or withdraw your consent at any time through our cookie settings.

We may also place cookies from third parties for functional and marketing purposes. The use of cookies is widespread and benefits the website user.

The information collected in this way can be used to identify you unless you modify your browser to prevent this happening – guidance for which is set out below. We also aggregate this data to perform statistical analyses of the characteristics and behaviour of our Website Visitors. Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the Website.

We may use third-party advertising companies to serve advertisements on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. These technologies may collect information about your use of the Website for analytics and marketing purposes.

For more information about cookies, including how to set your internet browser to reject cookies, please go to www.allaboutcookies.org. (Please note: Mark Lohan Kitchens website does not own the website allaboutcookies and accepts no responsibility whatsoever for its content or activity).

When you first visit the Website, our cookie consent banner will allow you to select which non-essential cookies you are happy for us to use during your time on the site.

The cookies we use on our site are as follows:

• Strictly necessary cookies – required for the Website to function properly.
• Preference cookies – used to remember your choices and settings.
• Cookies for analytics, such as Google Analytics – to learn how you and other users use our services and how they perform.
• Cookies for marketing, such as Google Ads and other marketing technologies where applicable – to measure and improve the effectiveness of our advertising.

Please refer to our Cookie Policy for further information about the cookies we use, their purposes, duration and the third parties involved.

2.2.4 Links to other sites

Please be aware that while visiting our site, Visitors can follow links to other sites that are beyond our scope of influence. Mark Lohan Kitchens is not responsible for the content or privacy policy of these other sites. We recommend that you review the privacy policy of any third-party website you visit.

2.4 Users

2.4.1 General

In order to provide services to our clients and provide information to our potential clients, we collect certain types of data from them. This section will describe how these types of data are collected and used by us.

2.4.2 Collection of client and potential client data

During a potential client’s registration or enquiry, they provide information such as name, company name, email, address, telephone and other relevant data. This information is used by Mark Lohan Kitchens to identify the person/company and provide them with information on our services and to provide our services where applicable.

Mark Lohan Kitchens will not retain this data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations.

2.4.3 Geographical location

Personal Data may be stored or processed by Mark Lohan Kitchens and by our service providers in locations within or outside the European Economic Area (EEA). Where Personal Data is transferred outside the EEA, we will ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are in place where required.

2.4.3.1 Processing in the European Economic Area (EEA)

Where Personal Data is processed within the EEA, Mark Lohan Kitchens will process such data in accordance with applicable Irish and European data protection law, including the EU General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2.4.3.2 Controller

Mark Lohan Kitchens processes Personal Data as a Controller and, where applicable, as a Processor on behalf of another organisation, as defined under the GDPR.

Where Mark Lohan Kitchens determines the purposes and means of processing Personal Data, Mark Lohan Kitchens acts as the Controller. Where Mark Lohan Kitchens processes Personal Data on behalf of another organisation and in accordance with its instructions, it may act as a Processor.

All data collected by Mark Lohan Kitchens will be stored using secure systems and hosting facilities provided by us and/or our service providers, where applicable. We have appropriate agreements and data protection arrangements in place with relevant service providers where required by law. We take appropriate technical and organisational measures to protect Personal Data against unauthorised access, loss, misuse or disclosure.

 3. Retention and deletion

Mark Lohan Kitchens will not retain data longer than is necessary to fulfil the purposes for which it was collected or as required by applicable laws or regulations. Customer information may be retained for as long as reasonably necessary to fulfil contractual obligations, including warranty obligations, after-sales service and to maintain appropriate records.

Clients may request the deletion of their Personal Data where applicable, subject to any legal, contractual or other legitimate requirements which require us to retain certain information. When a client’s relationship with Mark Lohan Kitchens ends, Personal Data will be deleted or securely retained for the applicable retention period in accordance with our legal, contractual and business requirements.

 4. Privacy Policy Updates

This Privacy Policy explains how Mark Lohan Kitchens collects, uses and protects Personal Data. We reserve the right to update this Privacy Policy as necessary to reflect changes to our services, processing activities or applicable data protection law.

We will publish any updated version of this Privacy Policy on our website and indicate the date on which it was last updated.

 5. Our Legal Obligation to Disclose Personal Information

We will reveal a user’s personal information without their prior permission only where we have a lawful basis to do so, including where we have reason to believe that the disclosure of this information is required by law, regulation, court order or legal proceedings, or where necessary to establish, exercise or defend our legal rights or to protect the rights, property or safety of Mark Lohan Kitchens, our users, customers or others.

We may also disclose Personal Data where required to comply with a legal or regulatory obligation. See section 2.2.2 above for further details.

6. Mark Lohan Kitchens Data Protection Queries

info@mlk.ie

Mark Lohan Kitchens

Unit 16, Ballyboughan Business Park,

F42 RC85

If you have any further questions regarding the Personal Data Mark Lohan Kitchens collects, or how we use it, please contact us using the contact details provided above.